Our Refund Policy

Sing-Guarantee Refund Policy to be read with the Terms and Conditions

  1. To the extent that there is any inconsistency between this Refund Policy and the Terms and Conditions of the Certificate of Guarantee (“T&Cs”), the latter shall prevail.
  1. Sing-Guarantee has a policy that outlines the circumstances in which services fees payable by the tenant under clauses 9-11 of the T&Cs may be refunded:
  1. For avoidance of doubt, this Refund Policy does not affect the situation covered by clause 10 of the T&Cs which states that if the registration by the tenant(s) is not accepted by Sing-Guarantee, it will reimburse the upfront, initial service fee free from interest to the tenant(s);
  1. For avoidance of doubt, under no circumstances shall, any administrative amount of administrative cost incurred and payable under clause 15 or 31 of the T&Cs, be refunded in whole or in part;
  1. For the avoidance of doubt, this Refund Notice shall not affect the operation of clause 34 of the T&Cs, in relation to the tenant(s)’ obligation to reimburse Sing-Guarantee for the annual service fee; and
  1. For the avoidance of doubt, where there has been any call on the Certificate of Guarantee under the T&Cs, regardless of whether such call has been answered/paid, no refund shall be claimable or payable under this Refund Policy.
  1. Subject to all of the above-mentioned:
  1. Where tenant(s) pay an upfront, initial service fee under clause 9 of the T&Cs and the entry by the tenant(s) and landlord(s) into the Lease Agreement between them as defined in the T&Cs (and in respect of which Sing-Guarantee has issued a Certificate of Guarantee in accordance with the T&Cs) is terminated for any lawful basis within 15 calendar days of such entry, Sing-Guarantee shall refund the initial service fee to the tenant(s) in entirety, PROVIDED:
  1. the tenant(s) provide evidence of the termination in writing; and
  2. the tenant(s) and landlord(s) comply with clause 18(a) of the T&Cs fully within 20 calendar days (i.e., a further 5 calendar days) of the entry into the Lease Agreement. 
  1.  Where tenant pays an annual service fee under clause 11 of the T&Cs and the Certificate of Guarantee is cancelled by the tenant(s) and landlord(s) under clause 18(a) of the T&Cs before 30 June of that calendar year (for which the annual service fee has been paid), Sing-Guarantee shall refund the annual service fee to the tenant(s) on a pro-rated basis, PROVIDED:
  1. the tenant(s) and landlord(s) comply with the requirements set out in clause 18(a) of the T&Cs.
  1. All refunds by Sing-Guarantee under this Refund Policy shall be made via bank transfer to a bank account maintained in the personal name any of the tenant(s) only, provided all the conditions for refund as set out above have been satisfied.

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